TeamFacilitator secures Team E.I.
On our website page Building Emotionally Intelligent Teams we described Janna’s question. She is Global Account Coordinator of a worldwide consulting firm. A number of partners in various are working for this account with their local teams. The Account sales is deteriorating. Within the team opinions differ on how to deal with this adverse development. We stated that an optimal coaching roadmap requires a multi-level approach comprising 5 modules. In this section we will discuss the TeamLeader Coaching module in more detail.
TeamLeader focuses on the emotional state of the Team, but support is welcome
Janna decided to give priority to managing Team emotions and implementing E.I. Teamnorms. She learns quickly, but it is not easy. Sometimes she encounters unresolved emotions or blockades, as we all do. An approach as described on our website page ‘Executive Coaching’ offers a solution and may be integrated into the ‘TeamFacilitator Coaching’.
But even then her job remains difficult. The Team also has to perform and there are all kinds of business issues that Janna has to deal with. The other Teammembers are following a parallel ‘TeamDynamics Coaching’ course, but face some of the same issues as Janna does.
Therefore we usually recommend to appoint a TeamFacilitator. This is not the same person as the TeamLeader. His job is to support Janna with her primary agenda:
• Always be conscious of Team(members)’ emotions
• Actively influence their emotional states
• Implement effective Teamnorms
The other Teammembers remain jointly responsible for the Team’s emotional state and its compliance with Teamnorms, but the TeamFacilitator takes an additional step. His input is secured by specific Teamrules concerning his contributions.
TeamFacilitator: coaching overlaps with TeamLeader
The TeamFacilitator needs to have the same basic knowledge about emotions and E.I. needed as the TeamLeader. Also, he should have sufficient understanding of the effect of E.I. interventions: which one is appropriate, when to intervene, what is the possible impact?
In addition, it is important that the Team Facilitator constantly has an open eye for the Team’s emotional state. Therefore his coaching overlaps with the Teamleader’s. Additional attention is paid to his serving role towards the TeamLeader and management of some specific personal emotions.
The TeamFacilitator might be another TeamMember or the Secretary. Affinity with E.I. and sensitivity are a plus. After a year the Team may consider to discontinue the role.
The TeamFacilitator is a gift for Janna
Janna is happier with the TeamFacilitator than she had expected. In the beginning it is difficult to notice everything that is going on in the Team (on an emotional level), and to make the right E.I. interventions at the right time. The other Teammembers certainly try to help, but have to go through their own learning curves.
The interaction with the TeamFacilitator gives an extra, funny!, dimension to the Teamprocesses. He intervenes regularly, especially in the beginning, and ensures that the E.I. learning curve remains optimal.
“Amazing how the TeamFacilitator supported me. I was somewhat afraid of undermining of my position, but the opposite turned out to be true: the TeamFacilitator enhances my authority and support!”