Building Emotionally Intelligent Teams

Janna, celebrated partner of an international consulting firm, achieves great successes as global account coordinator with a prestigious dotcom client active on five continents. But suddenly the sales from this client are dropping sharply. Janna feels the pressure rise, but her team members -consulting partners in various countries- do not seem to feel the sense of urgency. The attendance at account team meetings is decreasing and as so often the partners disagree about the causes of the sales decline. Janna feels that she is losing grip. Some team members suggest that the sales decline is part of the game and that they must accept this development. Another team member believes everyone should do the same as he does. One person thinks there should be more meetings, the other less, because the team has to change course. Janna doubts whether she can reverse the trend. Finally, she hires an experienced Executive Team Coach. Here you may download the follow-up of this pretty familiar issue.

The pattern

Do you recognize this pattern? Customer issues arise result in diverging opinions within the team, the team cohesion erodes, a fire starts burning and nobody knows how to stop it. How do you figure out the root causes? Are they related to the customer or the team? The team leader becomes insulated and seems to be the only problem owner. What if you could activate your team? If a joint sense of urgency would arise and the team would find a creative solution? Executive Team Coaching might be your solution.

Our approach

High performing teams experience smooth, yet effective decision taking processes, a high cohesion, strong motivation and balanced participation of team members. There is not much negativity around. People are proud to be a member of such a team and show a strong positive attitude. Strong scientific evidence – see Goleman, Boyatzis, Druskat & Wolff, as well as Stephen Covey – suggests that emotional intelligence is a key contributor.

Based on research and our own experiences, we have developed a multi-level approach with two cornerstones: managing emotional states and developing emotionally intelligent team norms. This comprises the coaching & training of the:

  • Team as a group (Team Dynamics)
  • Team Leader
  • Team Facilitator
  • Team Members individually

Company benefits: what does an E.I. Team bring you?

Superior performance

A lot. Research consistently shows that emotionally intelligent people are more effective. Targets are achieved more often and financial results improve. This includes productivity and sales, numbers unit and division profits, corporate profits as well as stock prices. The graph on the left presents some examples from empirical research studies as published on the website Consortium for Research on Emotional Intelligence in Organizations. This institute was co-founded by Daniel Goleman and is a great place for obtaining additional hard data on the bottom-line results of emotional intelligence.

Higher employee morale and loyalty

In addition the general employee morale improves. Sickness absenteeism reduces and job rotation reduces. People are more motivated and quit less. Your employees feel a stronger connection with your company’s purpose and their integrity gets a positive impulse. Uncomfortable feelings decrease and employee reviews are rising. Moreover, due to a positive work environment your people do not only often reach excellent solutions, they are more creative as well and speak out at an early stage. The graph on the left summarizes some data which were derived from large US and international companies.

Higher general well-being

Last but not least, your employees experience that they are more seen as just pleasant persons and the number of conflicts reduces. They speak out at an early stage, many times resulting in early warnings that are truly given at an early stage. The graph on the left presents some data from empirical research studies as published in a white paper on the website of Six Seconds. The mission of this institute, founded in 1997, is: “We are working toward one billion people practicing emotional intelligence.” A lot of information may be found on emotional intelligence and upcoming events on emotional intelligence around the world are regularly posted. It publishes various Case Studies on Emotional Intelligence in Business.

Famous quotes

Can improved emotional intelligence really accomplish this all? Yes, certainly. For inspiration see some E.I. Quotes from famous people. Your people learn to recognize and address emotions much better and remain effective in uncomfortable situations.